Queen's Hospital

Queen's Hospital 2024-05-08 Person 5 5 0

Wonderful! I cannot praise them enough. Especially Dr Ojo and nurses Emma and Chirs. All staff with my Thanks and Love and Best wishes. Also the two Wonderful ambulance lady Medics staff who got me to Queens.

Nothing.

Queen's Hospital 2024-05-08 Person 1 5 0

The service needs improvement

I be setting in hospital chair for about 48 hours without washing myself no proper food and in chair is no nice a lot old people is sad a lot things need to change and the amount of time is ridiculous

Queen's Hospital 2024-05-08 Person 1 5 0

Don’t get told what’s going on. This is in A&E and the wards.

Communication

Queen's Hospital 2024-05-08 Person 3 5 0

This was my second visit. Both were poor apart from engagement with doctors. Your SDEC system is not fit for purpose. The same group of people moved through together without any obvious streaming. I was fortunate in seeing specialist docs but that did not move me any further forward. I was told by the doctor at about 7:30 that I was being discharged but when the critical situation was announced two hours later and I opted for self discharge my papers were still in a pile waiting to be looked at. And I was lucky as folk were told they’d be there all night. If I have to visit again I’ll go outside the area as reports I see are that this is the usual position.

How about scrapping the whole system and having a complete rethink on what works elsewhere? How about replacing the paper files with a tablet based system so that info goes straight online? The staff did their best in spite of the system but things need to change fundamentally and quickly

Queen's Hospital 2024-05-08 Person 3 5 0

Waiting was too much , a patient could even die while waiting for treatment

Reduce the waiting time

Queen's Hospital 2024-05-08 Person 2 5 0

In total I spent over 20 hours in A&E. Waited 15 (fifteen) hours to see doctor despite being classified as a priority case having had multiple tests for possible mini stroke / silent heart attack. Moved from A&E majors to a corridor that was titled Emergency Medical Care. Very very uncomfortable hard seats with no communication overnight. One of many patients moved together from majors with minimal communication. There were no doctors for long periods & nurses appeared overstretched with what appeared to be limited number of senior nurses especially during the night hours. Doctors were seemingly not around or overstretched elsewhere to attend to the many patients.

Better leadership. More help to those staff working hard. Too many going round in circles periods. More doctors on call in A&E at all times required. Not enough communication with many hours just sitting around. I had numerous blood pressure checks but minimal communication. A difficult experience that with more support & organisational skills throughout the various departments would have helped greatly.

Queen's Hospital 2024-05-08 Person 4 5 0

The waiting time was horrendous.

Maybe kept me a little bit more informed.

Queen's Hospital 2024-05-08 Person 4 5 0

I was treated well by all staff and they put themselves out in anyway to help. Everyone one of them including porters were so nice and respectful. Only moan and it is a moan going into hospital by ambulance had to wait 13 and half hours to put anything into motion. I was released yesterday and on my way out there were three corridors full of people some sitting on the floor some in beds babies crying people moaning in pain - I just couldn’t believe what I was seeing.. Also mention Queens are so understaffed - a nurse I spoke to 2hr journey from Croydon then 12hr shift then home another 2hrs that’s what you call dedication she was brilliant.

MORE STAFF WAITING TIME IN A&E. One patient went to King George Goodmayed and was seen so much quicker than Queens. It would be helpful to keep people waiting an update as sometimes it may be quicker to be seen at King George’s.

Queen's Hospital 2024-05-08 Person 5 5 0

Excellent service

Quicker review

Queen's Hospital 2024-05-08 Person 1 5 0

I spent over 14 hours in A & E. The initial assessment was efficient and I was told I needed a blood test and ECG. I had the blood test and then a CT scan but had to ask repeatedly for the ECG. I estimate that I asked for this over 10 times. I did not see a Dr after my initial assessment. Patients were dumped in the corridor and ignored. I have never seen so many patients self discharge as they were not being treated. This unit has clearly failed. There was a lack of communication. When I eventually saw the Physician associate she could not answer basic questions about my care. I hate to think how someone older and more vulnerable than me would be treated.

Improve staffing levels. Tell patients what is happening. Listen to patients. Have someone take responsibility and not leave this to the overstretched nurses.